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Responsibilities: Answering the phone / email inquiries coming from client and vendors Contacting the vendors to retrieve additional information Preparing account reconciliations Problems identifying, analysing and solving Handling and resolving customer complaints Identifying and escalating key issues


Requirements: Fluent Dutch and English Excellent communication skills and Very good Analytical skills General Knowledge of financial processes, customer service principles and practices Professional approach and positive attitude Negotiation skills and persuasiveness Listening skills Stress resistance Flexibility Good data entry/keyboard skills Team spirit Customer / Result orientation Experience in accounting/finance area would be an asset

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