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Flights and Relocation package will be paid to successful candidates BENEFITS - Medical Insurance (VHI) - 50% for the first six months and 100% thereafter - Pension Plan – The company will match up to 7% of your contribution to the company pension plan - Life Assurance - 4 x times salary OVERVIEW As an Technical Advisor, you will provide technical support and customer service to consumer customers. You will have the opportunity to help our valued customers with questions and troubleshooting, to help them get the most. You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognizing more complex problems and escalating accordingly. RESPONSIBILITIES • To provide basic to moderately complex support to customers on the products, systems, peripherals and software • Logging of calls from customers onto an database and following escalation procedures to resolve problems or issues. • To provide and maintain strong, professional relationships with all of customers and show empathy for the customers at all times • All times, the agent will demonstrate a high level of customer service when helping a customer and if necessary, to escalate “hot” issues to a more experienced agent. • To make themselves available to receive calls for a minimum of 80% of their on-line time • To provide feedback on a daily basis to the Team Manager new emerging issues that have been discovered • Troubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach • Adjust your approach to all levels of customer experience. • Teach and educate customers on support options, and the steps being taken to resolve their issue. • Analyze information then drive it to resolution • Communicate positively with team members, customers, and other partners -


• Have fluent GERMAN and English • Be a confident and enthusiastic communicator • Have strong organizational and administrative skills • Be a self-starter who is motivated and innovative • Previous call centre experience • An appreciation of the IT environment • A high level of computer literacy • A knowledge of hardware principles • Experience of working in a pressurized, target driven environment • A strong “hands-on” background in a similar environment

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