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Job description: • Customer Service team provides the 1st line technical support for our client´s end customers • You will respond to all incoming customer enquiries relating to technical faults and outages for all services provided by our client • You will create trouble tickets and perform initial diagnostics on reported faults • You will cooperate closely with Repair and also non-technical teams for timely solution of customer issues • You will cooperate with other members of Customer Service teams located in one of the European centres • You will take ownership and responsibility for assigned trouble tickets relating to technical faults • You will act as an interface between end customers and technical teams and arrange any appointments for field engineers on customer’s premises • You will own the escalation process to ensure continuous progress on reported faults • You will keep customers regularly informed about the status and progress of technical faults on their services R We offer: • Full-time job in a stable company in the centre of Ostrava • Working as part of a young team in a pleasant and modern working environment • 6 – 8 week training (classroom and on the job) • Employee benefits (5 weeks of holiday, language courses, meal vouchers, CISCO courses) • Daily use of foreign language


equirements: • Excellent knowledge of English and one of the following languages German or French written and spoken • Excellent communication skills • A high degree of customer focus • Problem solving skills • The drive to learn and adopt in a fast moving environment • Self-motivation • Enthusiastic team member • Previous experience of handling a PC & standard software (MS Office)

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