Detalii loc de munca
• Handling all new Customer service representative trainings • Receiving Train the Trainer information • Assisting in updating training materials and documentation • Handling all on-going training needs after the initial training • Conducting needs assessment to determine training needs • Staying current on relevant instructional technologies and their applications • Training and coaching the Operations Leadership group on all new curriculum and training initiatives • Researching, investigating and making recommendations regarding internal and external training programs • Overseeing training resources, including equipment and supplies, maintaining all training files and records • Organizing training events including all logistical requirements • Create and maintain Customer service representative Training Reports with details at the individual learner level as well as Post Training Nestling Reports to measure the success of the training.
• Minimum of 2 years experience in wireless customer support projects as a Training Specialist • Proficient in English and French (orally and written) • Solid presentation skills • Working knowledge of current and relevant training tools and learning aids (e-learning) • Ability to grasp concepts quickly and seek new solutions • Passion in providing positive customer experience • Attention to detail • Proven adaptability in a fast paced environment • Proficient in Microsoft Office Suite • Great Listening skills • Proven problem solving skills --!! Able to work in night shifts!!
Nivel minim de educatie necesara Liceu / scoala profesionala