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Customer Service Consultant German Möchten Sie dem Winter entfliehen?? Sprechen Sie Deutch?? • Positive attitude to delivering excellence in customer service in a contact centre environment. • Enthusiastic and confident telephone manner with a ‘smile in the voice’. • Outcome focussed and willing to be assessed on contact centre Key Performance Indicators. • Self-motivated, resilient and able to maintain a consistent standard of customer service over an entire shift. • Able to apply initiative to solve problems and improve work processes. • Willing to assist knowledge and skill development of colleagues. • Effective in a team-based environment and supportive of team objectives. • Communicates information effectively and in an appropriate manner. • Calm and methodical decision maker. • Understands and values the commercial impact of decisions.


2. Knowledge, Skills, Experience • Native level fluency (oral and written) in English and a second language if required. • Demonstrated skills in delivering consistent excellence in customer service and sales. • Demonstrated ability to resolve customer complaints. • Ability to undertake intensive training in complex products such as fares, loyalty programs, help-desk services, ticketing rules, and airline regulations. • Accurate keyboard skills with a minimum speed of 40 words per minute. • Demonstrated ability to work effectively and efficiently in multiple applications within a windows based computer system. • Track record of success in meeting challenging targets in sales and customer service.