Detalii loc de munca
Native Recruitment GmbH is a recruitment and consulting agency with registered office in Berlin, Germany. The company specializes in the following areas: IT and Software Development, Business Process Outsourcing, Telecommunications and Healthcare. We have more than 14 years of recruitment and consulting experience as a part of a group of the leading recruitment and consulting agencies in Bulgaria and Serbia. Our client is a support center of UK’s leading bookmaker and one of the most recognized and trusted brands in the gaming industry. With more than 200 employees based in Sofia, Bulgaria, the company provides online and offline technical support to multinational clients, covering a wide range of languages: Italian, German, Russian, Spanish, French, Czech, Hungarian, Dutch, Swedish, Polish, English.
As a Customer Support Representative you will be communicating with customers, using inbound and outbound chat, email and phone; providing technical assistance for products, websites, software, etc.; answering customer queries in timely and professional manner. We are looking for a proactive, friendly and communicative person. You don’t have to worry if you don’t have previous experience in working with clients, the company will train you. On the other hand, if you do have experience, you have the chance to expand it, with the help of the team. Requirements for the position are: -Excellent command of Italian (verbal and written) -Good command of English. -Willing to develop in a client focused environment. -Proactive, friendly and communicative. -Passionate person, looking for a career. Benefits: -Young, positive and stimulating working environment; -Flexible working hours, organized in shifts; -Excellent remuneration; -Performance-based bonuses, -Food checks, Taxi vouchers, -Fitness card, free snacks and beverages in the office; -Company football team. -Health/medical insurance; -One more vacation day for your Birthday. -Team buildings, fun nights; -Advanced corporate and product induction training. Constant training opportunities; -Opportunity for participation in a share save plan. -Opportunities to further develop your skills and potential and grow in a dynamic company. The recruitment and selection process: When applying for this position, it is useful to know that: If you are shortlisted, we’ll be happy to contact and invite you for: -A written test; -In case you succeed at the written test, an interview will follow. Confidentiality of all applications is assured! Only short-listed candidates will be contacted!