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Main Tasks and Responsibilities: - Achieving KPIs / SLAs contractually agreed with the customer as hygiene, continuously improving on performance benchmarks - Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies - Owning implementation and delivery of Operational Excellence Framework including Visual Management System - Utilize capacity management tools to rightly schedule resources to meet demand for operations - Ensure the team’s have all operational resources, for example but not limited to IT, Facility, Training, etc. - Own the creation, update and maintenance of Standard Operation Procedures and Knowledge Management tool - Create reporting both for client and Genpact management for Operations review - Identify recurrent problems/issues in Operations and resolve


• Team Leader Experience • Native level of spoken and written Czech • Fluent in English • Good communication skills • Excellent verbal and comprehension skills • Start immediately