Detalii loc de munca
The client is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. Acquire. Support. Renew. From initial customer acquisition through renewal – our suite of complementary services and technology provides you with the support you need to satisfy even the most complex customer requirements. By delivering from our locations in Asia, Europe, Latin America, and the United States in over 33 major languages, we give our clients the global reach essential for business success. Our results: satisfied clients, some with relationships of 12 years or more. The key role of the Payment Support team to receive inbound calls from Zong users and help them with their issues. You must be able to demonstrate compassion for a caller’s situation through language and intonation, and be able to convey information concisely and effectively.
Essential Criteria: • Fluency in written and spoken English and fluent in Danish • Customer Focus – 6 months experience in telephone or face to face Customer Service, building relationships with the customer • Specialist Expertise – Genuine interest and passion for fashion. Has an awareness of promoting the client brand. Understanding of social media platforms • Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale • Planning & Organising - Ability to multitask on various contact channels to achieve personal and team targets. Plans and prioritises workload in accordance with contact volumes • Effective Communication - Excellent communication skills both verbal and written • Resilience - Demonstrates resilience and ability to work on own initiative • Problem Solving - Demonstrates problem solving and shares best practice with the overall customer experience, focusing on customer engagement • Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets, takes ownership to increase knowledge of the brand.