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Danish speaker for MSN Forum Moderator in Ireland Our Client is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. Acquire. Support. Renew. From initial customer acquisition through renewal – our suite of complementary services and technology provides you with the support you need to satisfy even the most complex customer requirements.
Requirements: • Fluency in written and spoken English with Danish • Customer Focus – Demonstrates 6 months experience in a customer service environment. • Specialist Expertise- Demonstrates excellent technical proficiency and in depth knowledge of Microsoft products • Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale • Planning & Organising - Ability to multitask, plan and prioritise workload • Effective Communication - Excellent communication skills both verbal and written. Experience of dealing with internal/external customers • Resilience - Demonstrates resilience and ability to work on own initiative • Problem Solving - Demonstrates problem solving and troubleshooting skills • Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets • Managing Change- Ability to work effectively in a fast-pace, dynamic and changing environment • Negotiation and Influencing - Excellent negotiation skills and ability to deal confidently with escalations /complaints