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Location: Kuala Lumpur is situated midway along the west coast of Peninsular Malaysia, at the confluence of the Klang and Gombek rivers. It is approximately 35 km from the coast and sits at the centre of the Peninsula's extensive and modern transportation network. Kuala Lumpur is easily the largest city in the nation, possessing a population of over one and a half million people drawn from all of Malaysia's many ethnic group. Client: Our client is Asia's leading and fastest growing online hotel reservation service, focused on securing and providing the lowest available hotel prices in every destination worldwide. The company’s reach in the Asia-Pacific region is unmatched, with instant availability at more than 40,000 hotels. And, as part of, our connections are global, allowing us to offer the lowest prices at 180,000 hotels worldwide. Available in 37 different languages, our client has serviced millions of travelers in its 10-year history and shares the reviews and experiences of hundreds of thousands on its website.


Job Description: Roles & Responsibilities: •Provide world class customer service and offer solutions to our guests during and after their travels •Communicate effectively with our customers and suppliers via our primary communication channels •Inbound / Outbound. •Share a positive attitude with fellow colleagues, up and down the organizational chart •Have the ability to work within a shift based working schedule •Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors •Be a quick learner with attention to detail Required Skills Requirements •Fluency in Mandarin, English & Thai (not required but preferable) •A willingness to learn about the travel industry •While we prefer a candidate with a degree, it’s not a requirement. Just be a good communicator •You must be able to type approximately 35 words per minute (Mandarin and English) •Internet savvy •Fresh graduates are welcome •Flexible to accommodate shift work, this includes working on weekends, Must be able to do shift work (morning shift : 7am - 4pm, afternoon shift: 2pm - 11pm)