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• Taking calls, Handling emails, • Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status • Troubleshooting IT problems • Sharing knowledge case with the team • Attending training sessions • Administrative work for helpdesk needs • Arranging working schedule with collegues flexibly, according to business needs


Dutch Speaker. The ideal candidate will be someone who has excellent attention to detail, communicates well verbally and in writing, coupled with an excellent telephone manner.