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Description: Our global client’s operating in Bucharest is looking for a Dutch speaker IT- Customer Support. Company overview Their global network of more than 35 operations centres in 12 countries hires 36,500 employees worldwide. They provide support across 31 different languages and work in a challenging and multi-lingual environment. Romania is their fastest-growing location in Europe. Their office in Bucharest supports the European Headquarter in London in the areas of Customer Service, IT-Support and Finance and Accounting. Responsibilities: The process contains the following major steps: • Taking calls of any priorities of CMS Avaya phone skills • Handling emails / webcases , translating them into the appropriate language, depending on customer requirements • Sharing knowledge case with the team • Training new associates and cross-training existing associates • Attending training sessions • Administrative work for helpdesk needs • Arranging working schedule with colleagues flexibly, according to business needs


Requirements: • Good PC skills • Problem solving skills • Highly customer oriented behavior and way of working We are looking for a Dutch and English Speaker. Multitasking