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Client A company of choice for clients, partners and employees across the world! Established in 1997 and well recognized worldwide to be a global leader in business process and technology management. Driven by a passion for process innovation and operational excellence, our Client, is pioneer in many of the areas that have given strength to the concept of Business Process Management with more than 70 centers across 18 countries. Responsibilities • Taking calls on the below mentioned languages of any priorities of CMS Avaya phone skills • Handling emails / webcases , translating them into the appropriate language, depending on customer requirements • Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status • Troubleshooting IT problems according to the SOPs and previous trainings • Sharing knowledge case with the team • Creating SOPs • Training new associates and cross-training existing associates • Attending training sessions • Administrative work for helpdesk needs • Arranging working schedule with collegues flexibly, according to business needs Location: The successful candidate will be working in the great city of Bucharest. It’s elegant architecture and the sophistication of its elite earned Bucharest the nickname of "Little Paris". Bucharest is the most prosperous city in Romania and is one of the main industrial centers and transportation hubs of Eastern Europe. The city has big convention facilities, educational institutes, cultural venues, traditional "shopping arcades" and recreational areas. Best of luck and hope to hear from you soon!


Requirements: •Good PC skills •Problem solving skills •Highly customer oriented behaviour and way of working •Patience, empathy, diligency, preciseness Language Skills: Excellent command of the business language.