Detalii loc de munca
English native speakers - Customer Support Representative - Munster, Germany - We cover the cost of moving!!! Client Our Client is the Global leader in services provider for effective solutions centering on customer communications, customer retention and supply chain management for markets. With a worldwide presence employing, globally, more than 65.000 people! Key Responsibilities: • Handling telephone, chat and Email requests • Performing pro¬active customer call¬back • Acquisition of responsibility for a unique customer and intensification of customer loyalty • Management and Optimization of customer accounts/online search marketing campaigns on a proactive level • Identify optimization leads and transposition of up selling opportunities We offer: • Relocation Package: Maximum €829.60, • We will cover the hotel costs for the first 2 weeks • We will assist with the administrative paperwork, banking information etc.! • Start salary: 1.461€/ per month gross up to 1.605€/per month gross (1.060€ - 1160€ net) • In addition to the fixed salary, we provide a performance based variable commission. (It depends on CSAT -> customer satisfaction; up to €100, - gross/month) • Vermögenswirksame-Leistung (vL) in the amount of 26,59€ (employer) for a fulltime employee. • Company profit sharing (after the probation time of 6 month). • Corporate profits (after 2 years of service). • 28 vacation days per year.
Requirements: • Excellent English skills in both speaking and writing • Service oriented, patient and friendly manner • Excellent communication skills, especially on handling business customers • Experience with small and middle-sized enterprise decision makers appreciated • Skills at usage of Internet browsers and Microsoft Office products, general technical affinity • Basic skills using Internet search engines and Search Marketing resources appreciated