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Responsibilities: • Taking calls, Handling emails, • Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status • Troubleshooting IT problems • Sharing knowledge case with the team • Attending training sessions • Administrative work for helpdesk needs • Arranging working schedule with collegues flexibly, according to business needs Requirements: • Good PC skills • Problem solving skills • Highly customer oriented behaviour and way of working • Patience, empathy, diligency, preciseness


We’re Looking for Fluent Dutch Speaker with customer service experience. Our Client Leading IT company & multinational environment and you could be part of a dynamic and professional team delivering services for some of the world’s largest IT firms. If this looks good to you just go ahead and Send your CV Now: kayesa(at)

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