Detalii loc de munca

Descrierea jobului

Position Overview As an Agent within Customer Solutions, your primary responsibilities will be assisting customers and helping to resolve their inquiries. You will be using the latest in modern communication and technology tools. You need to have strong communication skills, customer care attitude, creativity and skill in delivering practical solutions Core Duties: •Answer phone calls, emails, and case work from customers and work to resolve customer queries in real time or pass the information to the most relevant department Competencies: •Customer Focus •Listening •Problem Solving Results Orientated


Knowledge/ Skills Requirements: •FLUENT FRENCH MANDATORY •Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers •Strong written (email) communication utilizing proper grammar and punctuation •Ability to work independently •Well developed sense of urgency •Ability to multitask multiple systems, screens, and tasks during customer contacts •Time Management and Adherence to schedules Technical: •Ability to learn and adapt to new software technologies •Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel). •Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack). Experience Required •12+ months customer service experience required

Joburi similare