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My client, a world renowned multinational is currently hiring German speaking Technical Support Representatives (entry level). You can expect an energetic, fast-paced and fun work environment along with excellent career progression opportunities. Responsibilities: • Provide basic to moderately complex support to customers on products, systems, peripherals and software • You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognising more complex problems and escalating accordingly • Logging of calls from customers onto a company database and following escalation procedures to resolve problems or issues • Provide and maintain strong, professional relationships with all customers and show empathy for the customers at all times • Demonstrate a high level of customer service when helping a customer and if necessary, escalate “hot” issues to a more experienced Advisor • Provide feedback on a daily basis to the team leader new emerging issues that have been discovered • Troubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach • Teach and educate customers on support options, and the steps being taken to resolve their issue • Analyze information then drive it to resolution • Communicate positively with team members, customers, and other partners Location: Brno, Czech Republic Salary: Competitive + Relocation Start date: Immediately


• Fluent in GERMAN & English • Be a confident and enthusiastic communicator • Have strong organisational and administrative skills • Be a self-starter who is motivated and innovative • Have a high stress tolerance • Previous call centre experience advantageous • An appreciation of the IT environment • A high level of computer literacy • A knowledge of hardware principles • Experience of working in a pressurised environment which is target driven. To Apply: Please send your CV to joannak[at]

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