Detalii loc de munca
We have an exciting opportunity for an enthusiastic fluent German speaking candidate to join a very dynamic and motivated team in a great company located in Czech Republic. Your responsibilities • Provide customer service and technical support to customers on smart phones, tablets and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries, log calls from customers onto contact management system and follow escalation procedures to resolve problems or issues. • Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times • Communicate positively with team members, customers, and other partners The benefits • Relocation support • Competitive salary package • Professional training provided by experts: Six Sigma Green Belt, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.
Candidates' Profile • Written and verbal fluency in support language (German) • English language on sufficient level to understand all training materials in English in both written and verbal format • Strong written and verbal communication skills • Analytic skills, ability to identify solutions • Organizational and multitasking skills • Willingness to work in a contact center environment including working in multiple shifts