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• Deal with customer contacts in an effective, efficient and courteous manner. • Troubleshoot all known/unknown issues with a specific product. • Follow agreed technical support processes and procedures. • Maintain clear documentation of all issues/troubleshooting. • Research solutions to customers’ unresolved problems. • Report all new findings to appropriate client specific Team Lead. • Support the client specific Team Lead to ensure an effective service. • Adhere to client specific policies. • Represent the client with the highest level of professionalism.


• Native level of spoken and written German • Fluent in English • Good communication skills • Excellent verbal and comprehension skills • Start immediately

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