Detalii loc de munca
• Respond to and record consumer enquiries/questions raised through free phone lines for customers. • Maintain accurate data input of consumer enquiries, questions & feedback on the customer services database. • To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy. • To provide a high level of customer service to clients at all times. • To execute technical related call backs on time, according to the current standards of quality, and great attention to detail when requested by the direct team leader or the shift supervisor. • To attend the weekly team meetings in a timely manner as requested by the team leader or supervisor. • To attend all training sessions scheduled individually or for the whole department.
• Written and verbal fluency in support language (German) • English language on sufficient level to understand all training materials in English in both written and verbal format • Organisational skills • Problem solving skills