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• Provide customer service and technical support to customers on smart phones, tablets and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries, log calls from customers onto contact management system and follow escalation procedures to resolve problems or issues. • Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times • Communicate positively with team members, customers, and other partners


• Written and verbal fluency in support language (German) • English language on sufficient level to understand all training materials in English in both written and verbal format • Strong written and verbal communication skills • Analytical skills, ability to identify solutions • Organizational and multitasking skills • Willingness to work in a contact center environment including working in multiple shifts

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