Detalii loc de munca
Experience in TECHNICAL SUPPORT? Start your new career now! As a supporter you will have to use your excellent communication skills to provide the customer with your efficient and open manner for troubleshooting and helping out in general. Give input to help the customer to help himself. Benefits: • €25,000 annual base salary plus up to 40% bonus based on performance • Excellent relocation package to assist you in moving to Dublin (includes flight + Up to 7 night’s hotel accommodation + mobility). • Continuous paid training on the latest technology • Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements • Private Pension and Life assurance • Childcare voucher scheme • On site canteen • 29 days holiday entitlement + extra entitlements • Free Parking, close proximity to city centre by bus or train • Potential for rapid advancement in many fields, and throughout 17 countries! Responsibilities: *Respond to e-mail and phone-based first level client support *Demonstrate exemplary client service and by meeting or exceeding the client's expectations *Identify complex issues quickly and escalate as required to achieve resolution. *Assist and instruct client, prospect and employee users utilizing telephone and web based technologies for training. *Assist with other duties as may be required during off peak
Requirements: Experience in customer support organization Knowledge about computer software & hardware and most internet related devices Fluent in English and German, both writing and speaking Professional demeanour and commitment to provide quality Relevant work experience and/or degree in that particular field Cooperate with team members to meet goals or complete tasks. Must be self-motivated and know when to seek guidance Detail-orientation is a must. Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks.