Detalii loc de munca
The role will provide resolution to Help Desk service requests at level 1 tier within a timely manner and to demonstrate technical expertise and exceptional customer service skills. The roles will require individuals who are highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures. The company provides: - Relocation (Flights + Accommodation) - Fully paid training - 2 x yearly bonus system - Excellent career progression opportunities Location: Brno, Czech Republic Salary: Competitive + Relocation Start date: Immediately
Responsibilities: - Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities - Identify, evaluate and prioritize customer problems and complaints - Analyze customer problems and formulate plans of resolution - Utilize all technical resources to solve customer problems - Serve as a point of escalation for other Helpdesk Services agents - Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly - Assist in evaluating new services, processes and technologies introduced at the helpdesk - Demonstrate and promote superior customer service in handling inquiries, problems, and complaints - Work with departmental staff to promote, develop, and maintain strong customer service values - Escalate unresolved issues to support leads, designated service group or client help desk. - Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements - Additional projects as required Your profile: - Fluent German and English - Excellent IT skills - Fast learner - Quick decision maker - Solution oriented personality - Previous experience in Technical Support is a strong advantage To Apply: Please send your CV to joannak[at]mgirecruitment.com If this position is not for you check out our website for 100’s more job opportunities or to register your CV should something more suitable arise. Who we are: mgi recruitment, among Europe’s leading recruitment agencies. One of our consultants will be appointed to work with you so we can help you through the whole hiring process. Our dedicated team is looking forward to meeting you!
Nivel minim de educatie necesara Diploma de facultate