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Job Description: As an At-Home Technical Advisor, you’ll be providing technical support and customer service. As customers first point of contact, you’ll be the friendly voice of our client, providing award-winning customer service, troubleshooting and support. Our client will rely on you to listen to our customers and use your technical expertise, creativity and passion to meet their needs — and remind them that behind our great products are amazing people. At-Home requirements: •A private/separate room workspace with a door that closes, without noise or distraction Ergonomic chair and desk •High-speed hard-wired Internet connection (minimum 2Mbps download / 0.5Mbps upload) from a reliable provider •A dedicated telephone land line from a reliable carrier (must be installed before you start work) Responsibilities: •To provide basic to moderately complex support to customers on our clients products, systems, peripherals and software; •Logging of calls from customers onto a database and following escalation procedures to resolve problems or issues; •To provide and maintain strong, professional relationships with all customers and show empathy for the customer at all times; •At all times, the Advisor will demonstrate a high level of customer service when helping a customer and if necessary, escalate “hot” issues to a more experienced Advisor; •To make themselves available to receive calls for a minimum of 80% of their on-line time; •To provide feedback on a daily basis to the team leader on new issues or call drivers that they have discovered; •Enrich the lives of customers by providing unparalleled customer service; •Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion; •To educate customers on support options and the steps being taken to resolve their issue; •Communicate pro-actively and positively with team members, customers, and other partners - remember, you represent a Major Brand; •Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management.


Skills/Requirements •Be fluent in German •Be a confident and enthusiastic communicator •Have strong organizational and administrative skills •Be a self-starter who is motivated and innovative •Have a high stress tolerance •An appreciation of the IT environment •A high level of computer literacy •Experience of working in a pressurized, target-driven environment •A strong “hands-on” background in a similar environment •Must be living in Ireland