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About the company: Our client is a one of the most admired international companies and a manufacturer of computer systems and hardware with more than thousands of employees working with them worldwide. At this moment they are looking for good pleasant individuals with fluency in German and English to join their Technical Support team. Location: Ireland, Work from home Start date: June 2013 Daily duties: *Will demonstrate a high level of customer service *Provide basic support to customers on products, systems, peripherals and software *Logging of calls from customers onto the company database * Provide and maintain strong, professional relationships with all customers and show empathy for the customers at all times * Provide complete and appropriate technical solutions for customers via phone * Troubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach * Inform customers on support options, and the steps being taken to resolve their issue. * Analyze information, and then drive it to resolution * Communicate positively with team members, customers, and other partners Why should you apply for this job? - Long Term career opportunity with a global organization - Full training on cutting edge technology - Excellent Competitive Salary + benefits - Long Distance Recruitment process - Paid holidays - Full training on cutting edge technology - Permanent job - Work from home (only for people who already live in Ireland)


Requirements: *Fluency in English and native German essential *Have good IT skills *Be a self-starter who is motivated and innovative *Strong MS Office Skills *Knowledge of hardware principles *Experience in a similar role essential