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Job Description:  Manage manual orders received through phone, fax, email.  Enter orders in SAP  Run interfaces with LSP and ensure orders have been integrated in SAP (IDOC)  Manage, track and resolve Tier 1 disputes and route to local affiliates when required  Be able to identify product complaint and adverse events and route to local affiliates  Liaise with external partners including logistic service providers  Manage replenishment activities  Control inventory interfaces with LSP.  Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels.  Execution of operational matrics and SLA reporting  Liaise with internal contacts including Finance, Sales and Marketing and Distribution  Liaise with external partners including logistic service providers  Act as a power user for O2C customer service processes  Propose and implement standardisation for customer service processes Requirements: • Only candidates from island of Ireland (no Relocaters) • Graduate or 2 years relevant experience • Min 1 years of customer service/calls centre experience.


KEY SKILLS/CORE COMPETENCIES •Demonstrate strong interpersonal, written and oral communication skills. •Attention to Detail. •Capable of problem solving. •Second Fluent European Language is essential •Work well under pressure •Proficient with Microsoft Office software (EXCEL, WORD, etc.) •Ability to develop good relationships with various levels of personnel in the company organization, Affiliate organization, third party service providers, and external auditors