Detalii loc de munca
Our client Established in 1978, our client is the global expert in contact center management, creating more value through a better customer experience. The core business spans the full spectrum of CRM/BPO contact center solutions. German Customer Service Main Responsabilities • Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry. • Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognising more complex problems and escalating accordingly • Provides basic to moderately complex support to Apple customers on Apple products, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support. • Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems.
Commitment • Have a commitment to Teleperformance values and regulations • Attendance and punctuality • Commitment to Quality • Generate customer loyalty while supporting the services through a strong customer focus and promoting a commitment to excellence. • Through telephone contact, be the name and face representing Apple. • Advise customers and respond to customer inquiries. Use communication and analytical skills to provide mutually beneficial problem resolution. If you are bilingual or multilingual we have an excellent opportunity to join company leaders, improve your international career and boost your talent.