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The Client This is an excellent opportunity for German Speakers to be working as Customer Support within a Global Expert and Leader provider in contact center and technical support. Located in Asia, Europe, Latin America, and the United States in over 33 major languages; our Client is proud to be satisfied clients, some with relationships of 12 years or more. What we offer: •Competitive salary •A bright, modern and exciting place to work with excellent staff facilities •The opportunity to travel and work abroad in a multi-lingual environment •Performance Related Pay •Eye Care Provision •Cycle to Work Scheme •Childcare Vouchers •Annual Reward & Recognition Ceremony •Free cakes and fruit on a Friday! •21 Holidays & 6 Stat days & birthday day off •Stakeholder Pension Scheme


Requirements: •Fluency in written and spoken English with German •2-4 years of customer support experience in a call center or technical support environment •Proven ability to employ critical thinking and logic to analyze and troubleshoot problems to their root cause •Excellent customer service and communications skills •Strong understanding of the fundamental operations of a modern IP based network. •Basic understanding of ISDN networking •Basic understanding of the Microsoft suite including but not limited to Client/Server OS, AD (LDAP), SQL, OCS/Lync, and Exchange. •Ability to pass background and identity verification screen •Experience in customer/technical support and knowledge of CRM software •Knowledge of networking configurations and protocols such as TCP/IP, DNS, traceroute, firewalls, and routing •Familiarity with telephony concepts such as ISDN, PRI, analog, VoIP and digital circuits •Experience in fault diagnosis and troubleshooting techniques •Proficient working in a Windows environment with multiple applications and navigation between applications to research information. •Intermediate knowledge of PC and software applications including Microsoft Excel, Word and Outlook •Ability to type 30 WPM •Familiarity with common Internet browsers •Customer service orientation •Excellent oral and written communication skills •Ability to verbally communicate clearly and succinctly •Ability to compose a grammatically correct, concise, and accurate paragraph •Ability to communicate technical issues clearly based on user level •Good reading and math skills •Aptitude to listen to caller’s description of problem; interpret, summarize and document •Strong interpersonal skills, ability to establish and maintain effective working relationships •Ability to handle stressful situations and bond professionally with frustrated customers