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Amazing opportunity in Balfast for German speaker, if you are looking for great career in technical support. Our client recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. We need candidates with German speaking, who have backgrounds in IT, and who are familiar with networking equipment. Responsibilities: • Deal with customer contacts in an effective, efficient and courteous manner. • Troubleshoot all known/unknown issues with a specific product. • Follow agreed technical support processes and procedures. • Maintain clear documentation of all issues/troubleshooting. • Research solutions to customers’ unresolved problems. • Resolve outstanding cases within the timeframe set and agreed by client specific, Level 2/3 TSR, Technical Specialist or Team Lead. • Report all new findings to appropriate client specific Team Lead. • Escalate outstanding issues to client specific Level 2/3 TSR when all troubleshooting has been exhausted. • Support the client specific Team Lead to ensure an effective service. • Achieve the agreed utilisation rate set and agreed by line manager. • Adhere to client specific policies. • Represent the client with the highest level of professionalism. • Ensure familiarisation with all client specific Media and Hardware • Deliver an effective, efficient and accurate test service when involved in a client test project. • Perform any other duties relating to the tech departments as and when required. Apply for this job: Please feel free to get in touch with Kayes ~ Email: kayesa(at)mgirecruitment.com Referral Program: Help Us, Help You ~ If you think, this might suitable for someone you know, you can Recommend them for send their CV to kayesa(at)mgirecruitment.com and if we secure a job for them, we will reward you with a Referral Fee of 200 Euros. If this makes sense to you, then just go ahead and send now.
Essential Criteria: • Fluency in written and spoken French, German, Italian, Spanish and Dutch • Fluency in written and spoken English • Customer Focus – 6 months outstanding customer service experience in a service driven environment • Specialist Expertise • Good knowledge of appropriate Windows operations systems. • Good knowledge of Hardware and PC configuration. • Good knowledge of PC and hardware networking • Working knowledge of troubleshooting complex technical issues • Good time management skills. • Knowledge of the Internet.