Detalii loc de munca
What is the role? As a German Customer Care Specialist you will be working in a fast paced, dynamic environment. German customer support agents are committed to providing support options, enrollment assistance, and resolution to our German customer’s issues with all contractual support options the company provides. Responsibilities: • Assist your peers worldwide by fielding questions about the products and other related support agreements. • Process customer contract maintenance requests received via fax or email from regions worldwide. • Resolve complex agreement issues via phone and chat. • Document / log support exceptions and issue resolution on a case-by-case basis using CRM tool. • Contact German customers via phone or email in order to research and assist with agreement issues. • Work with resellers and service providers to ensure total resolution for the customers. • Be responsible for monitoring CRM work list daily. • Maintain minimum team production requirements set by management. • Track and report system issues that could affect customer satisfaction or Department production. Who is our client? Our client is an American multinational corporation that designs, develops, and sells consumer electronics, computer software and personal computers in the entire Europe and worldwide. Its best-known hardware products are computers, music players, mobile phones, and tablet computers. This leading company believes in hard work, a fun environment, and the kind of creativity and innovation. They are also very focused on customer’s satisfaction.
Who are we looking for? We are actually looking for native German speakers who have also a good level of English. The German Customer Care Specialist provides support for customers and requires good communication skills in German. (Written and spoken). If you have already worked with German customers before in a customer service/ support environment, or equivalent experience (1-2 years of experience) you will enjoy this position. If you think you have all these qualities and you have a real interest in IT products, this job is for you.