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The client: Our Client is a multilingual Business Process Outsourcing provider delivering customer contact solutions on behalf of 300 companies and organisations, ranging from local enterprises to multinational corporations, including leading international blue chip companies. Benefits:- • Full Paid Training provided • Competitive salary-25K per annum • Relocation assistance • International work environment • Several other benefits The role – As a Advertiser Support Specialist you will provide technical support by email and phone to European customers for Rich Media Campaigns. Your role is to support the Clients tools by gathering information, troubleshooting and resolving issues. You will need a good technical understanding with excellent customer service/client facing experience . Responsibility:- • Provide technical support for assigned products. • Work with more senior personnel or the Escalation Management Team Technical Group Team effectively on more complex technical issues, in order to provide regular updates and a timely resolution to the customer. • Leverage the internal and external Help Center for prompt and accurate resolution of basic technical issues. Ensure that information about any solution that was not easily found in the Help Center is passed on appropriately. • Escalate customer issues via established Global Customer Support escalation processes.


Your Profile: • Fluency in German and English • Experience of working in a client-facing technical customer support (help desk, call center) environment, preferably supporting Internet-based products. • Proven trouble shooting skills • Demonstrated technical experience in one or more of the following: HTML, JavaScript, SQL, Java, Action Script. • Must be fluent in English (oral and written) as well as the second European language • Knowledge of basic HTML concepts e.g an ability to identify tags • Knowledge of Flash, basic XML and JavaScript concepts a plus

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