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German: Customer & Technical Support Professional – Dublin, Ireland! We are currently looking for our client in Dublin a Technical Customer Service Representative to join the German speaking team. Our client is a resourceful, industry leading global business process outsourcing (BPO) company where ingenuity and caring employees help transform customers into their clients' fans. In this role the professional will be responsible for providing problem resolution for incoming service inquiries which are basic or routine. The Customer Support Professional is required to answer inquiries, solve problems, and perform limited troubleshooting using provided scripting and published materials. Strong customer service and troubleshooting skills, as well as very good communication and problem solving attitude are mandatory requirements. Your responsibilities: - Provide continuous technical support to Xbox Customers via telephone and other electronic mediums for the assigned product category. - Develop expertise in assigned products - Deliver high quality service and achieve individual targets on a monthly basis - Use internal reporting tools to track & document customer information in call tracking database - Responsible of data integrity, accuracy, and timeliness


Your profile: - Excellent Customer service skills and good technical and troubleshooting skills - A minimum of 1 year customer service experience, preferably in a call centre environment - Passion for the customer and customer experience - Excellent verbal, written and reading communication skills, as well as listening skills - Minimum typing speed of 25 wpm as verified by a formal test - Good understanding of consumer electronics, such as DVD, MP3 or Windows Media Audio, HDTV or DTV, Wireless networking and devices, USB, etc. - Good PC skills: Microsoft Windows; Microsoft Office Pack - Knowledge of gaming consoles or PC gaming systems - Kowledge of home networking, as related to file sharing, router setup, IP addresses etc. - Fluency in English and German - Problem solving capabilities. - Ability to learn quickly and adapt easily to new environments. Our offer: - Good Salary pack, with performance bonus of €1,000 Bonus, after 6 months employment - Discounted corporate accommodation upon arrival - Extensive training about the activity and the products - Chance to work for market leader products from the entertainment area - Great developement opportunities and a dynamic international team - Opportunity to start a new assignment with the New Year. - Nice office location in Dublin, Ireland

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