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• Monitoring the team’s performance and ensuring everyone meets objectives and performance standards • Supporting the team’s development by identifying training and coaching needs • Managing the relation with the customer representatives • Identify recurrent problems/issues in Operations and resolve • Putting in place in a proactive manner measures to ensure customer satisfaction • Identifying and driving process improvement opportunities • Acting as a point of contact for all activity, process and team related matters • Ensure client response time is within acceptable limits set with the client and deadlines are met with accuracy


Must have: • Professional experience of minimum 4 - 5 years in the accounting area • Excellent command of English and Greek languages • Very good knowledge of MS Office applications (especially advanced Excel knowledge) • Good computer skills (Ms Office packager) and ERP experience (will be considered an asset) • University degree in Accounting/Finance Nice to have: • Detailed, hands-on experience on people management practices • Be able to support, mentor and provide leadership guidance to team members • Project Management Skills • Flexibility, adaptability, and ability to deal with ambiguous situations on a consistent basis as well as advanced writing, verbal, and presentation skills • Exhibit excellent teamwork, focus on customer service and strong communication/documentation skills

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