Acest anunt a expirat la data: 28-10-2011

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Responsabilities • Taking calls on the above mentioned languages of any priorities • Handling emails / webcases , translating them into the appropriate language, depending on customer requirements • Document cases for each incident, handle cases meeting Service Level Agreements (customer requirements), follow up case status • Troubleshooting IT problems according to the Standard Operating Procedures and previous trainings • Sharing knowledge case with the team • Creating Standard Operating Procedures • Training new associates and cross-training existing associates • Attending training sessions • Administrative work for helpdesk needs • Arranging working schedule with collegues flexibly, according to business needs


Cerinte: english - intermediate/advanced; a second language (finnish, polish - advanced) Other special skills: • Good PC Knowledge • Problem solving skills • Highly customer oriented behaviour and way of working • Patience, empathy, diligency, preciseness • Responsible, mature and very punctual person


Nivel minim de educatie necesara Diploma de facultate

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