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Norwegian + Nordic Language Customer Relations Advisor The Client: Is an American multinational corporation sells consumer electronics software, and personal computers. The company's best-known hardware products are the Macintosh of computers, and Smartphone’s The role: Norwegian + Nordic Language Customer Relations Advisor Experience and Education • Have fluent English as well as being fluent in the language of the job role • Ideally 2 years, but at minimum, 6 months experience in a customer facing role, providing customer focused solutions. • An appreciation of the IT environment, preferably with Company’s products • A high level of computer literacy Benefits: - Medical Insurance (VHI) - 50% for the first six months and 100% thereafter - Pension Plan Company will match up to 7% of your contribution to the company pension plan - Product Purchase Plan - Discounts on the purchase of Company’s products - Stock Purchase Plan - Discounts on the purchase of Company Stock/Shares - Life Assurance - 4 x times salary


Skills and Attributes • Excellent interpersonal skills • Experienced in resolving complex customer service issues • Dedicated to improving customer satisfaction and keeping Company’s customers, Company’s customers. • Outstanding communication skills, including excellent written English • Flexibility - willing to take on additional tasks and assist in the execution of new projects • Analytical and detail oriented • Target oriented - can deliver results on time. • Excellent problem solving skills - the drive and motivation to take a problem and troubleshoot to a resolution is a requirement. • Can identify opportunities for process improvement and develop solutions that target root causes • Can relate to and communicate with all types of situations and customers (internal and external) • Comfortable delivering presentations to Advisors, colleagues and managers as appropriate • Ambitious and motivated to develop the role and add value to the business • Dedicated to improving customer satisfaction • Maintains a positive attitude through periods of change and is professional in all work situations