Acest anunt a expirat la data: 14-09-2012

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Customer Care Operator ,German Speaker Responsibilities: • Maintaining and enhancing good business relationships with agents, consumers and suppliers through calls; • Providing assistance as requested to the Team Leader, Call Centre Manager or Operations Manager; • Maintaining a commitment to achieving the highest levels of customer call service; • Ensuring all tasks are dealt with according to procedure, including but not exclusive to declined cards, awaiting acknowledgements, kick outs, supplier queries; • Ensuring all potential losses on bookings are authorised by the call centre manager before any offer is made to the client; • Answering all incoming calls as quickly as possible; • Ensuring all calls and emails that you have dealt with are seen through to conclusion.


Requirements: Very good command of German (written and spoken) is a must; Very good command of English (written and spoken); Higher education is an advantage.

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