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For Russian speakers - Call Center Agent role available in Gorlitz, Germany The Client This is an excellent opportunity for Russian Speakers to be working as Customer Support within a Global Expert in contact center management. Our client is one of the leading providers of outsourced CRM and contact center services, serving companies around the world, providing superior results in customer care, technical support and debt collection programs. Has the largest global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets and 24 Nearshore and Offshore locations. According to the culture of the Group, it is critical that they maintain a physical presence in each country in order to understand the local market and perform to exceed expectations. Role More than a Russian Customer support, our client will offer to the successful candidate, the opportunity to work on behalf of some of their largest clients. This entry-level job will give the chance to the customer service agent to start an international career in a multinational environment. Promotion, friendly colleagues, career opportunity… For all these reasons the customer service agent will get the opportunity to settle within one of the best place to work for in the world, in a highly fast paced Russian environment. Key Responsibilities • Answer customer requests (Inbound) in field of IT- and mobile network services via phone • Investigate customer issues and provide distinguished solutions • Detailed documentation and maintenance of contact data by means of the designated tools What we offer: • Professional initial & follow-up trainings • An exciting opportunity to work in a support role with a world-class IT solutions company • Open atmosphere with a professional working environment • benefits for employees at local partners


Requirements • Have an excellent command of Russian, in addition solid English, at least, in written skill • Great passion for life style and high end products • Committed to providing a first class service within an international environment • Empathy and social skills • General computer skills, familiarity to work with databases, multitasking competence • Capability to permanent e-learning and retraining information quickly • Being able to comply with formal procedures - in this regard accuracy and efficiency are essential • Dedication to team playing, fair and open-minded personality • Punctuality and attendance