Detalii loc de munca
Swedish Customer Service & Sales Representative – Cape Town Client This is an excellent opportunity for a Swedish speaker to be working within a multi-cultural organization, our client is committed to promoting an environment in which differences are understood, respected, and valued. Provides extensive internal training, encourages promotions from within, and offers mentoring opportunities and career planning. Our client strive to create a work environment that meets the needs of all employees through the creation of a safe and pleasant workplace, challenging jobs, job security, responsibility, flexible working arrangements and open communication. Job Description: More than a simple call centre environment, our client will offer to the successful customer service candidate, the opportunity to work on behalf of some of their largest clients. This entry-level job will give the chance to the customer service agent to start an international career in a multinational environment. Promotion, friendly colleagues, career opportunity… For all these reasons the customer service agent will get the opportunity to settle within one of the best place to work for in the world, in a highly fast paced environment.
Key Responsibilities: • Provides superior customer service to all contacts by answering phones in a professional and customer friendly manner by using the appropriate greeting, scripting and closing • Ensures that all responses are accurate and courteous; making the caller feel engaged and well informed. • Makes decisions in regards to account closings or refunds as they pertain to our online accounts • Understands and can communicate to members the policies and procedures for online accounts. • Responsible for achieving the stated production and service goals and adhering to the attendance policy • Resolves caller’s complaints or properly escalates to Lead Representative or a Supervisor when appropriate. • Increases member enrollments by promoting European Lifestyle Brand • Increases member retention by effectively utilizing skills to overcome member’s objections and/or offers another European Lifestyle Brand product or service. • Assist with all assignments, as requested; • Complete all assigned projects in a timely, logical manner and in line with management expectations. Requirements: • Minimum 2 years previous customer service experience required. • Excellent customer orientation and customer service skills. Ability to listen, ask probing questions and formulate a customer friendly response. • Demonstrates support by expressing belief both in the Program and in the member’s ability to succeed. • Strong sales aptitude • Demonstrate empathy by celebrating all successes with the caller and by embracing the caller’s moods and feelings; put the caller at ease by using his or her name; be positive and friendly and remain calm even if the caller is upset. • Is flexible and willing to adjust to change in procedures or work environment • Maintains composure and objectivity even under stressful situations • Can shift priorities and refocus efforts as required. • Sound decision -making and problem-solving skills • Ability to access alternatives that are based on customer input and factual information • Demonstrates solid functional knowledge and technical skills of the European lifestyle Brand • Program, products and services as required to handle daily job responsibilities