Detalii loc de munca
Swedish Customer Service & Sales Representative needed in Cape Town – relocation package available Client Attention all Swedish Speakers don’t miss the opportunity to work within a multi-cultural organization representing one of the most famous European Lifestyle Brands. Extensive internal training will be provided, promotions, mentoring opportunities and career planning. Our client strives to create a work environment that meets the needs of all employees! Role Deliver superior customer service in professional and customer friendly manner, to all contacts by phone. Ensure that all responses are accurate and courteous; engaging and informing the caller. Make decisions in regards to account closings or refunds as they pertain to online accounts. Understand and communicate to members the policies and procedures for online accounts. Achieve the stated production and service goals and adhere to the attendance policy Resolve caller’s complaints or properly escalate to Lead Representative or a Supervisor when appropriate. Increase member enrollments by promoting European Lifestyle Brand Increase member retention by effectively utilize skills to overcome member’s objections and/or offers another European Lifestyle Brand product or service. Assist with all assignments, as requested; complete all assigned projects in a timely, logical manner and in line with management expectations.
Key Skills • Minimum 2 years previous customer service experience required. • Excellent customer orientation and customer service skills. Ability to listen, ask probing questions and formulate a customer friendly response. • Demonstrates support by expressing belief both in the Program and in the member’s ability to succeed. • Strong sales aptitude • Demonstrate empathy by celebrating all successes with the caller and by embracing the caller’s moods and feelings; put the caller at ease by using his or her name; be positive and friendly and remain calm even if the caller is upset. • Is flexible and willing to adjust to change in procedures or work environment • Maintains composure and objectivity even under stressful situations • Can shift priorities and refocus efforts as required. • Sound decision -making and problem-solving skills • Ability to access alternatives that are based on customer input and factual information • Demonstrates solid functional knowledge and technical skills of the European lifestyle Brand • Program, products and services as required to handle daily job responsibilities