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Job description: • Answer contacts promptly and professionally • Log/Validate all contacts Call Handling Database • Resolve customer problems using the relevant tools and systems • Manage end to end all calls logged, providing regular updates to customers on call status • Invoke Escalation Procedures within defined time frames • Work to achieve individual and team goals • To comply/complete desk specific or ad-hoc request/tasks • Ensure Quality standards are adhered to in regards to both Cases & Calls. • Protect confidential and sensitive information and materials • Observe strict compliance to licensing, copyright and trademark legislation • Accomplish other duties as required • Pro-actively seek support from escalation team via. • Escalate tickets to escalation team for validation and further escalation. • Monitor ticket queues and handle tickets appropriately • Provide support to multiple desks


Essential Competencies: • Norwegian(Native) or fluent • Basic understanding of IT software , hardware • Experience in communication with customers. • Ability to communicate effectively with different groups. • Ability to follow specific processes and procedures. • Demonstrates high level of customer satisfaction in previous positions • Ideally, candidates will have previous experience, but not essential

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