Detalii loc de munca
Responsible for leading a team of dynamic technical support professionals to deliver client technology support, manages the process of incident, problem and change management process. • Providing point of escalation contact for 2nd level troubleshooting with end to end ownership for technical support and Lead Desktop Support team that provides 2nd level technology support for AZF’s customers • Delivering Root Cause Analysis, Workarounds and Solutions for all desktop technical problems with compliance to defined ITIL Processes on Problem and Incident Management. • Ensuring the compliance for CMDB for configuration management process deliverables. • Maintaining relationship with external vendors and internal service providers including peer to peer and upward technical escalation levels • Facilitation of support knowledge and experience to the other team members.
Bachelor’s Engineering degree or diploma in Computer Science/Electronics & Communication Science with 5 years’ experience in IT Support and handling customers .ITIL V3 certification mandatory
Nivel minim de educatie necesara Colegiu / studii postliceale