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Native Recruitment is a recruitment and consulting agency with a registered office in Berlin, Germany. The company specializes in the following areas: IT and Software Development, Business Process Outsourcing, Telecommunications. We have more than 14 years of recruitment and consulting experience, as part of a group of the leading recruitment and consulting agencies in Bulgaria and Serbia. For one of our clients, an international provider of information technology solutions, we are looking for an experienced Application Support Analyst! Application Support Analyst (Level III Support) We are looking for an analytical person, with strong problem solving skills, capable of developing new skills and tools. As an Application Support Analyst you will be working with clients, development and hosting support teams. You will have to... - Provide deep level technical support for problems/incidents escalated by Level 2 support; - Troubleshoot data related issues, troubleshoot and code solutions of system defects; - Document process standards and roll-out globally; - Ensure adherence of process/standards; - Train Level 2 in support administrative tasks; - Provide technical expertise on projects; - Manage P1 and P2 issues that were escalated; - Provide data localizations; - 24x7 technical support through rotational pager.


You need... - Degree in Computer Science, Information Systems or related field; - Experience in Applications Support (2-5 years); - Fundamental ITIL Certificate; - Troubleshooting capabilities; - Good knowledge of Java Script, Visual Basic, jgroups, Databases (Oracle and SQL); - Preferred to have experience with .NET and REST, WCF, JSON, XML, XSL, entity framework skills and SM Tailoring; - Good command of English language. In return you will have.. - The chance to be part of an international company, and a young dynamic team; - Good opportunities for career growth; - An attractive salary package. If you would like to work in an interesting, challenging environment, please send us your CV in English! Confidentiality of all applications is assured. Only short-listed candidates will be contacted! The candidates do not pay any taxes to the agency – the services are FREE OF CHARGE.

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