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The Company We are a world-leading, regulated binary options brokerage providing top-tier investment services to clients worldwide. Due to the expansion of our services we seek to recruit a high calibre individual for the Retention Agent position who can add value to the Company. Company Location Limassol, Cyprus Duration Full-time Job Description The Romanian Speaking Retention Agent, will be responsible for: • Managing on-going professional business relationship with clients via phone, chat and emails; • Keeping up to date with market information and monitoring trends; • Providing training to clients on the use of the Company’s products (including webinars); • Maintaining high levels of client acquisition, retention and reactivation; • Ensuring customer satisfaction, professional communication; • Assisting clients with any platform/financial trading related queries; • Meeting daily, weekly and monthly retention targets set by the Head of Sales; • Supporting Account Managers to maximize the potential of new accounts • Demonstrating the ability to interact and cooperate with colleagues, building trust, communicate effectively, drive execution, focus on the client, solve problems creatively and demonstrate high integrity; • Maintaining professional internal and external relationships that meet Company’s core values; • Providing ongoing professional guidance to existing and new clients; • Responsible for the highest level of service in every touch point with the client. Remuneration and Benefits An excellent remuneration package will be offered to the successful candidate according to their qualifications and experience. Interviews will be held via Skype.
Key Attributes • Relevant experience in client retention in the Binary Options or/ and Forex Industry • BA/MSc degree in Economics, Finance, Business Management • Highly competitive nature, with a desire for fast career progression • Money driven, enthusiastic, dynamic and self-motivated with strong sales skills • Self-confidence and hunger for success • Customer support oriented • Excellent organisational and time management skills • Outstanding written/verbal communication and presentation skills • Flexibility to work shifts/longer hours as and when required • Deliver exceptional results and have the ability to work under pressure in a fast paced environment • Ability to work independently as well as within a team in a highly professional manner • Fluent both written and orally in Romanian and knowledge of English language