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Coordinate with other network parties and field support technicians to resolve xDSL, Voice, IPTV, FTTH issues. Good communication skills and prompt follow-up of issues. Willing to work on 7X24 including shift schedules. Escalate issue to higher support team and follow with proactive communication to bring issues to closure. Following issues via Customer ticketing and update the customer based on the recommended feedback from higher support team.


Excellent knowledge and troubleshooting skills for ISAM 7302, 7342, 7342 and 7360 via the AMS GUI and CLI. Good understanding of following services and related protocols: xDSL, NGN Voice, IPTV, GPON. Ability to work in team environment. Qualifications Bachelor or Master Degree (Engineering Information System, Computer Sciences, Telecom, Electronic, Electrical)

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