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Job description: The primary objective of TEC is to provide 24x7x365 technical support for NMS (Network Management Systems) products including 1350OMS. The job requires includes 24 hrs support response on a rotational basis. The job assignment focuses primarily on remote technical support and combination of New Product Introduction and Pre-Sales assistance support Functions and Responsibilities (Scope of Work): Support the identification, characterization and verification of design defects or deficiencies in deployed products Diagnose and determine problems symptoms and work around procedures prior to escalation to R&D by replicating product defects using lab equipment Direct interface to R&D to create, monitor and report on MRs, ECOs and FRB Administration via JIRA Write generic test plans for customer lab evaluations, major initial network deployments and field trials Support system verification testing during critical times and learn product Develop, verify and document upgrade procedures in customer’s networks Review and provide feedback on customer documentation Maintain lab equipment for customer demos and investigation/replications of product defects Contribute to technical input for knowledge sharing; i.e. Technical Alerts, Operational Notice, etc Assist with Type Approval Testing for new pre-DR4 products Train Customer Delivery members on new products/features


Professional Profile: The candidate has skills on IP Transport technology; experience on Network Management System domain is a must The candidate has/had experience in Technical Support (2LS/3LS) as well as in NPI/Customer Engineering domain Adherence to Alcatel-Lucent values is mandatory The candidate has communication skills (written and spoken), positive and proactive attitude, willingness to eventually have customer facing experience as well as coaching ability Travel (≈25-30%) is expected and may sometimes be on short notice Education: Degree in Electronic/Telecommunication Engineering or Computer Science Languages: Spoken and written English Personal Profile: Great passion for network technical aspects Motivated and never-give-up attitude required to operate in customer environment, extra-working hours, possibly in 24x7x365 hot line regime; availability to travel is a must Solid and equilibrate person, able to work in team and with excellent team spirit Self-organizing, leadership and problem solving capabilities and attitude

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