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Native Recruitment is a fast growing company specialized in recruitment and consulting in the areas of IT, Telecom and BPO. The company is part of a successful international group, with more than 14 years of experience and offices in Romania, Germany, Bulgaria and Serbia. Our goal is to provide specialists with the best professional opportunities while supporting our partners towards development and success! Are you passionate about technology and eager to learn new things? We have the perfect job for you! TECHNICAL SUPPORT SPECIALIST WITH FRENCH Our client is a BPO company with more than 30 000+ employees, and offices in 21 countries. They are currently looking to expand their team in Sofia, Bulgaria, so they are looking for skilled Technical Support Specialists with French for a new long-term project. As a Technical Support Specialist you will be part of the customer support chain in the line of contact between the company and the customers. Your responsibilities will include: - Installing and troubleshooting supported applications on all operating systems; - Resolving support demand to customer satisfaction; requests consultation, mentoring; - Providing support to all customers for all incoming support incidents; - Performing all processes on the chat/email/phone system (logging in, routing, consulting and closing cases); - Offering assistance in meeting the department’s targets and goals; - Maintaining customer satisfaction according to the established systems of measurements; - Solving customer problems effectively, using troubleshooting techniques where required; - Providing answers to customers’ queries using database and call logging tools; - Requests consultation and or escalates to Tech Lead when resolution needs more experience/skills on product.


Do you have what it takes for the job? - Degree/Diploma in a Technical discipline or Technical support equivalent work experience; - Experience with one or more current Microsoft Operating systems (IE, Windows XP, Windows Server Edition, Windows Vista, Windows 7, Windows 8, System Center); - Experience with one or more current Microsoft Business Operating systems (Windows Server 2008, Small Business Server 2008, Windows Server 2003); - Knowledge of personal and server computer architecture; - Working knowledge of Business line of MS® Applications (Windows Server®, Exchange®, SQL®, SharePoint®, etc.); - Excellent English language skills (verbal and written); - Excellent French language skills (C1 level); - The ability to work independently, in a time critical environment; - Good communication skills and the ability to adapt to changing business needs and processes. The company offers: - Opportunity to be part of young and dynamic team; - Initial training (2 months) in the company and a certification at the end; - Attractive salary; - Relocation package. Does it sound interesting? Then send us your CV in English as soon as possible! Confidentiality of all applications is assured. Only short-listed candidates will be contacted! The candidates do not pay any taxes to the agency – the services are FREE OF CHARGE.

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