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• Develop and implement a structured way of working/ communication plan to support smooth transition and adoption of to-be operating model, to ensure changes are effectively communicated to all business stakeholders and impacted employees. • Completing a detailed stakeholder analysis to identify people impacted by and/or able to influence local country business change; manage relationship with Project Sponsor and Steering Group • Manage/ Engaging with business analysts to complete the change impact analysis related to the changing processes and ways of working • Responsible for the coordination of wider transition teams involving all respective project resources, i.e. Core Team, Work stream and SSC leaders, internal technical resource, transition team members and local stakeholders. • Deliver all Service Transition Projects and Programs in line with SG methodology (driving internal and external project teams and operational teams to achieve planning, execution, monitoring and control of project plans). • Ensure proper project scope, financial measures, project planning, communication, resources, results and overall project quality • Ensure transitions milestones are timely reached. Effectively manage the stakeholders. Monitor the transition, ensuring issues are resolved in a timely manner and appropriate corrective actions are implemented. • Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues. Ensuring that effective and efficient controls around the risks of introducing organizational changes are in place • Support Customer’s in all communication activities including ad hoc interventions • Providing change management and stakeholder management support to peers in the Deployment team • Providing guidance to country teams on how to drive faster adoption and greater utilisation of the changes delivering greatest business benefits • Review the outcomes of the Transition Projects to determine any corrective actions that could be taken to improve future delivery in terms of efficiency, effectiveness and internal customer satisfaction • Drive identification and prioritization of service improvement activities and the recommendation and implementation of solutions. Support governance meetings for process management according to lean methodology. Drive ROI for improvement activities including built of business cases for significant initiatives. Coach/lead virtual teams as necessary to deliver assigned service improvement activities. • Ensure "best practices" are shared and utilized. Provide input to stakeholders by an ongoing service improvement plan, measurement framework and Key Performance Indicators (KPIs).


• Capable Influencer - pragmatic approach - stakeholders management; • Good communicator - both technically as well as with executive management; • Confident and capable of challenging functional managers around service, and drive resolution of issues, in a diplomatically manner • Fluent in French written and spoken • Highly organized and ability to manage concurrent deadlines and multiple priorities • Self-starter, motivated, change agent, Ability to collaborate in a global matrix managed organization • Creative thinker, gets the right balance between following the best practice and driving forward • Analytical mind, capability to go get the skills required to get the job done if they are lacking in the existing org • Ability to view complex/conflicting data, identify problems and propose solutions/alternatives. • Ability to create productive business environment for employees, by providing opportunities to demonstrate/develop their skill sets. • Effectively utilize performance management to optimize associate contribution. • Strong ethical behavior


Nivel minim de educatie necesara Diploma de facultate

Nivel minim de experienta necesara 5 - 10 ani

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