Detalii loc de munca
Offering best level customer support for French native clients via phone, email and chat • Review and interpret customer information in a variety of systems and apply that information to resolving the customer’s inquiry. • Balance customer service considerations with the exercise of efficiency with respect to time and call control. • Dialogue with the member to identify and offer the best products and services to meet the member’s needs.
Must have • Proficiency in French (written and verbal) and medium level of English • Eloquent vocabulary and high level of reading comprehension • Proactive and outgoing personality • High level of customer service, soft skills • Problem solving and analytical skills • Orientation to embrace diversity on a daily basis with professionalism • Good knowledge of computer operations, good social media and phone devices usage Desirable • Contact center experience • Academic background in Psychology | related fields. Life coach, teacher, vocation to provide aid, social responsibility enthusiast – volunteer • Ability to drive personalized coaching with a positive attitude • Basic level of sales skills – to offer a mixed balance of care and the ability to sell / retain the customers • Enthusiastic and positive people to be able to remain positive during the client interaction and also be focused on sales if needed Benefits Stable job – we offer permanent labor contracts Flexible schedule – we offer full time or part time jobs, rotating shifts 10:00 – 19:00, Monday to Sunday Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us! Private medical insurance coverage – we work with one of the best suppliers, Regina Maria Medical Center where you will benefit from a Professional package Meal tickets shall be granted monthly Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)