Receptionist at Viking River Cruises

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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  • Ultima actualizare: 02-11-2014
  • Numar referinta: 13452

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  • Last update: 02-11-2014
  • Reference number: 13452


  • March 2012 - July 2012

    Receptionist, Viking River Cruises

    • București, Romania
    • Full time
    • Work domain - Services: Tourism

    Crew & pax embarkation/ disembarkation/ chek in/ check out/ sign on/ sign off, complaint log, follow up, crew immigration paperwork, inventory, exchange etc.

  • September 2009 - January 2011

    Secretara, Assistant Manager, Receptionera, ROYAL CARIBBEAN INTERNATIONAL

    • București, Romania
    • Full time
    • Work domain - Office jobs: Administrative

    September 2009- April 2011      Royal Caribbean International
    POSITION                                    CREW ADMINISTRATOR
    Job description
    •	Ship’s clearance upon arrival to ship’s ports of call
    •	Sign Off Crew Process (preparing all the necessary Immigration paperwork, conducting the sign off meeting, coordinating the entire sign off process with all the on board responsible parties and company’s port agents)
    •	Data base update( entering or dbl checking crew personal info)
    •	In charge of the turnaround day sign off crew Immigration process and the mid cruise sign on and sign off crew process
    •	Assisting the Crew Admin Manager during the turnaround day sign on process
    •	Attending the crew in the HR Center
    •	Supervising the Crew Relations Specialist                                        
    March 2009- September 2009
    POSITION                                PART TIME TRANSLATOR
    March 2008- August 2008      ISLAND CRUISES
    Vessel                                        Island Star
    POSITION                                CREW MANAGER
    April 2007- November 2007   ISLAND CRUISES	
    Vessel  		              Island Escape
    POSITION		              CREW MANAGER
    Job description
    •	In charge of  partial crew embarkation/ check in, cabin allocation, disembarkation; issuing appropriate paperwork and handouts (welcome package) to all crew upon embarkation
    •	Conducting the basic Customer Service Training to all crew & Management Training to all Senior Managers and Middle Management Staff (following an established curriculum), monitoring & tracking training and development on an individual and departmental basis, following up with department heads and crew to monitor implementation and effectiveness of training 
    •	Responsible for the Crew Welfare; conducting the monthly Crew Welfare Committee meeting, following up on all Crew Welfare matters, ensuring all CW Reps are contributing to the completion of various tasks assigned
    •	Developing, implementing and managing crew recognition programs
    •	Recording maintenance issues in crew cabins, crew areas, entering Avo’s in Issue Trax system
    •	Organising crew activities (social events, excursions)
    •	Responsible for promoting (via posters) various information (safety, entertainment etc.) to crew; ensuring the information displayed on crew notice boards is up to date
    •	Producing an interesting, entertaining and informative monthly Crew Newsletter           
    November 2006- March 2007      ISLAND CRUISES
    Vessel                                             Island Escape
    Job description
    •	In charge of the passengers embarkation/check in & guest booking issues prior & post embarkation
    •	Reception Desk guest attendance 
    •	Providing preliminary passengers manifest to all parties concerned
    •	Reporting to 1st Purser when check- in/embarkation is completed, stating the final passengers count on embarkation day & upon each port departure
    •	Issuing SOLAS letter, sailing letter; in charge of providing various reports (embarkation report, voyage report etc.) to Hotel Director, Chief Purser, 1st Purser, Guest Relations Manager
    •	Providing embarking/disembarking log to all parties concerned
    •	Collecting the crew relative travel payment
    •	Supervising the shore side check- in team during the embarkation day
    •	Supervising the Guest Relations team; training the inexperienced members of the team 
    •	Organising passengers special events i.e. Renewal of vows, Repeaters Party, Captain’s Dinner
    April 2006- August 2006     ISLAND CRUISES
    Vessel                                    Island Star
    Job description
    •	Dealing with passenger check-in/check out and processing the onboard account payments
    •	Dealing with passenger complaints, queries
    •	Logging all complaints in Issue Trax system
    •	Following up on all guest complaints (maintenance reports, noise complaints etc.)
    •	Preparing the embarkation welcome envelopes
    •	Preparing the disembarkation envelopes for guests remaining in Palma de Mallorca resorts 
    •	Responsible for updating DTS system & informing all parties concerned of any passenger cabin changes
    •	Promoting and charging celebration packages
    •	Preparing invitations for guests social events- Repeaters Party
    •	Attending guest social events- Repeaters Party, Renewal of vows, Captain’s dinner
    November 2005- April 2006     ISLAND CRUISES                 
    Vessel                                          Island Star
    POSITION                                  BAR STEWARDESS
    April 2002 - July 2005              LOUIS CRUISE LINES            
    Vessels                                        Island Escape
    POSITION                                  BAR STEWARDESS
    April 2001 - March 2002        JUKEBOX CLUB/ American Club                                                                          
    POSITION                                 ASST. BAR MANAGER
    Job description 
    Staff supervision, financial documentation, club’s promotion                                                                                                                                                
    February 2000 - January 2001            S. C. BROOKS DESIGN/ English Company                
    POSITION                                             TRANSLATOR & P.A. TO THE DIRECTOR
    Job description
    Simultaneous translation, typing, filing, executive scheduling  
    October 1998- February 2000             TERMINUS PUB/ Romanian Bar
    POSITION                                              BARTENDER
    March 1998- October 1998                   HARP IRISH PUB                         
    POSITION                                               BARTENDER
    September 1996- July 1997                  S.C. SAMROM T.R.D. S.R.L.        
    POSITION                                              SECRETARY 
    Job description
    Telephone reception, typewriting, filing, commercial correspondence        


  • 1990 - 1994

    Highschool, C.A. ROSETTI

    • București, Romania

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