In the begining i worked in Hotel Opera Bucharest(3 stars)but because of my skills,dedication and flexibility i was promoted to Hotel Venezia Bucharest(4 stars). My duties were:attend to visitors and deal with inquiries on the phone and face to face.Supply information regarding the hotel general public,clients and customers. Chek-in and check-out procedures-billing,credit cards,preauhorisation. Answer telephone,screen and direct calls,take and relay messages,provide information to callers,prepare letters an documents. Night AuditorNight audit procedures-arrivals and departures,check-in for next day,pos settelements,prearing the money and the reports for the Account Office Department etc.